This short video said it well. Enjoy.
Never let your employees (or yourself for that matter) answer a customer or client’s question with “no.”
“No” is a conversation ender and what you really want are conversation extenders.
Get more information at Video: Never Say No to a Potential Customer.
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- Videos and Secrets Draw More Referrals (ducttapemarketing.com)
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Filed under: Human Resources Tagged: Business, Business Services, Customer Management, Human Resource
